SHIPPING & RETURNS

SHIPPING POLICY

Wholesale Shipping Only

At HIMARA, we pride ourselves on delivering high-quality products directly to retail stores and businesses across Sri Lanka.
Please note that we do not provide shipping services to individual homes or private customers. Our shipping services are designed exclusively for wholesale orders, ensuring bulk availability and efficient delivery for our retail partners.

Minimum Order Quantity

To maintain efficiency and meet the demands of our wholesale model, all orders must meet a minimum quantity of 8-10 units per product type. Orders below this minimum requirement will not be processed for shipping.
This policy allows us to maintain high standards of quality and service while catering to larger-scale needs.

Free Islandwide Delivery

We are delighted to offer free delivery to all locations across Sri Lanka. No delivery charges will be applied to your order, regardless of your store's location. Our aim is to ensure seamless delivery, making it convenient for our retail partners to receive our products without additional costs.

Order Processing and Timeline

Once your order is confirmed, our team processes it within 2-3 business days to ensure accuracy and quality. Delivery timelines may vary depending on the destination but typically range between 5-7 business days.
We are committed to timely and reliable delivery for all our partners.

Delivery Confirmation and Support

Upon shipment, you will receive a confirmation email with delivery details to track your order. Our dedicated customer support team is always ready to assist you if you encounter any issues or have specific delivery requirements.

Contact for Shipping Inquiries

If you have any questions about our shipping policies or need assistance with placing an order, please don’t hesitate to contact us at info@lankaicecone.com.

RETURN & EXCHANGE POLICY

At HIMARA, we understand that circumstances may change, and we want you to be completely satisfied with your purchase. Our straightforward return and exchange policy ensures that you can shop with confidence, knowing that we will assist you in the event of a change of mind or product dissatisfaction.

Our dedication to customer satisfaction drives our commitment to providing a hassle-free return and exchange process. We prioritize transparency and fairness to guarantee a positive experience for all our customers.

We understand that issues may arise, and we are committed to resolving them quickly and efficiently. If you receive a defective or damaged product, we will arrange an exchange at no additional cost to you. Please report the issue to us within 7 days of receiving the order so we can process your request promptly. Your satisfaction and trust in our products are our highest priorities.

We do not accept returns or exchanges from individual customers or homes, as our shipping model caters solely to businesses and bulk buyers. As part of our commitment to excellent service, no additional charges will apply for return shipping on eligible returns or exchanges. We believe in building long-term partnerships with our retailers by offering fair and transparent policies.

We are excited to announce that international shipping is on the horizon! In the near future, HIMARA products will be available for delivery worldwide, allowing us to serve customers beyond Sri Lanka. Stay tuned for updates as we expand our reach to bring HIMARA cones to the global market.